1. Who we are
This Privacy Policy applies to the website operated by Rubflo (rubflo.com). Rubflo is a supplier/manufacturer specializing in rubber flooring materials, artificial turf, and related surface solutions. We are committed to protecting the privacy and personal data of our website visitors and business partners.
2. Collection of General Data and Information (Server Log Files)
We collect personal information only when you choose to provide it to us, such as when you submit an inquiry form, contact us by email, or otherwise communicate with Rubflo. This information may include your name, email address, phone number, company information, and project or application details. When you visit our website, general information is automatically collected and stored in server log files. This technical data includes:
- Browser type, version, and operating system
- Domain name of your Internet Service Provider (ISP)
- Hostname of the accessing computer and IP address
- Referring website (URL from which you arrived) and pages visited on our site
- Date, time, and status of your access, as well as the volume of data transferred
We process this data exclusively for the following purposes:
- Ensuring a smooth connection to and seamless operation of the website
- Optimizing user experience across different devices and systems
- Analyzing system security, stability, and identifying technical errors
- Other administrative and security auditing purposes
This data is processed for statistical and technical optimization purposes only. We do not use this information to draw personal conclusions about your identity.
Legal Basis: Where applicable (such as under Article 6(1)(f) GDPR), the legal basis for processing this data is our legitimate interest in ensuring the functionality, security, and technical stability of our website.
Data Recipients: Data recipients include our hosting providers and IT infrastructure service providers, who process this data strictly on our behalf for the operation and maintenance of our website.
Data Retention: Log file data is deleted as soon as it is no longer required for the purpose for which it was collected. For data required to deliver the website, this generally occurs automatically when your browser session ends.
3. General Information on the Use of Cookies
We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device by your web browser when you visit a website. They contain information that allows our system to recognize your browser upon subsequent visits and retain specific user preferences.
We use cookies for two primary purposes:
- Technically Necessary Cookies: Required to ensure the technical functionality, accessibility, and basic operations of our website.
- Technically Non-Necessary Cookies: Used to enable enhanced functionality, integrate third-party services, analyze user behavior, or optimize marketing performance (where applicable).
To ensure compliance with privacy regulations, we implement a Cookie Consent Banner. When you first visit our website, you can select your preferences and decide whether to accept technically non-necessary cookies. Your choices are logged and respected during your session.
Legal Basis: Technically Necessary Cookies: Processed based on our legitimate interest in providing a functional, secure, and properly operating website.
Technically Non-Necessary Cookies: Processed solely on the basis of your explicit consent, which you can grant or withdraw at any time via our Cookie Consent Settings.
Data Recipients: Recipients of cookie-related data include our IT and website management service providers. For non-necessary cookies, data may also be processed by third-party analytics or marketing providers whose integrations you have authorized.
Data Retention: The specific storage duration varies depending on the type of cookie (e.g., session cookies that expire when you close your browser vs. persistent cookies that remain for a designated period). You can review detailed retention periods within our Cookie Consent Settings.
Providing Your Consent and Disabling Cookies: Providing consent for non-necessary cookies is strictly voluntary. You can browse our website without consenting to these cookies. Furthermore, you can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may impact the technical functionality and user experience of our website.
4. Third-Party Services and Tools
We may use third-party services and tools on our website to support website functionality, analyze website traffic, provide interactive maps, and manage customer inquiries. These providers may process certain information as needed to provide their services.
- Google Analytics: If enabled, we use Google Analytics to understand website traffic and how visitors use our website. The information collected may include IP addresses, device information, and browsing activity.
- Google Maps: We use Google Maps to display our office or factory locations. When you access a page containing an embedded map, Google may collect information such as your IP address.
- Email and CRM Tools: We may use third-party email or customer relationship management (CRM) services to receive, process, and manage inquiries submitted through our website and to communicate with customers.
5. Data Security and Retention
We employ industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Personal information collected via inquiry forms or email communications is retained only for as long as necessary to fulfill the business request, maintain customer service records, or comply with statutory retention requirements. When no longer required, data is securely deleted or anonymized.
6. Your Privacy Rights
Depending on your applicable local privacy laws, you may have the following rights regarding your personal information:
- The right to request access to the personal data we hold about you.
- The right to request correction of incomplete or inaccurate data.
- The right to request deletion of your personal data where applicable.
- The right to withdraw consent for non-essential processing (such as cookies).
7. Updates to This Policy and Contact Information
We reserve the right to update this Privacy Policy periodically to reflect changes in our legal obligations or website operations. The updated version will be indicated by a revised “Effective Date” at the top or bottom of this page. If you have any questions or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
- Phone: +86-178-1653-4003
- Website: rubflo.com